PhD Supervision: ENHANCING ENTERPRISE SYSTEM PROJECT SUCCESS THROUGH A KNOWLEDGE TRANSFER SELF-ASSESSMENT MODEL
🗓️ Timeline
January 2019 – January 2024
👥 Contributors
- Jamal MOHAMMED Hussien — PhD Candidate
- Mansoor Abdulhak — Co-Supervisor
📌 Abstract
Enterprise System Projects (ESP) often face delays and budget overruns due to ineffective Knowledge Transfer (KT), which stems from insufficient KT and learning from past failures. Despite various strategies to improve ESP outcomes, the literature reveals a gap in effective frameworks for KT success assessment. Existing studies highlight several factors influencing KT but lack comprehensive models that can accurately assess KT success and ESP outcomes. This study addresses this gap by developing the KT Success Self-Assessment Framework (KTSSAF), which integrates multiple factors impacting KT success assessment. The primary objectives are to analyse factors assessing KT success in ESP, develop the KTSSAF, and evaluate the effectiveness of the proposed KTSSAF and the KT Success Self-Assessment Model (KTSSAM). The study employs a qualitative constructivist approach, combining insights from semi-structured interviews with ESP experts and a comprehensive literature review to inform the development of the KTSSAF. ESP Experts provide valuable insights into qualitative data, which is collected and analysed to identify and validate the KTSSAF, KTSSAM, and the factors influencing KT’s success. The study identifies two groups of factors: theoretical factors and conceptual factors; the theoretical factors contribute to KT’s success in ESP, which include knowledge sharing culture, high-quality knowledge content, consulting companies’ expertise, management support, consultant credibility, absorptive capacity, owner leadership, consultant ability, and the role of incentives. The conceptual factors developing the KTSSAF and the KTSSAM based on “Information Systems (IS) success theory” include seven factors: ESP phases (pre-, during, and post-implementation), the project management process group, alongside the roles of the ESP team, type of ES knowledge, knowledge clusters (organization, people, technology, knowledge & Transfer), KT sub-clusters and the KT assessment kit. The data analysis reveals that these factors collectively enhance the effectiveness of KT in ESP, leading to improved ESP outcomes impacting organizational, individual, information, and system quality. Overall, this study makes several theoretical contributions to the success of ESP. The findings substantiate the factors influencing KT’s success. Furthermore, the study introduces, develops, and validates the KTSSAF and KTSSAM. The study impacts the body of knowledge for further research and the success of ESP implementation.
📚 Publication
- Hussien, J., Abdulgabber, M. A., Kahtan, H., & Sulaiman, R. (2021). The success of enterprise system projects: From a knowledge transfer perspective. Journal of Information System and Technology Management, 6(22), 128–147. https://doi.org/10.35631/JISTM.622011.
- Hussien, J., Abdullateef, M., Kahtan, H., & Sulaiman, R. (2021). Revisiting knowledge transfer for success enterprise system project. In 2021 International Conference on Information Technology (ICIT) (pp. 499–504). IEEE. https://doi.org/10.1109/ICIT52682.2021.9491723.
- Hussien, J. M., Sulaiman, R. B., Hassan, A. H., Abdulhak, M., & Kahtan, H. (2025). Critical success factors for knowledge transfer in enterprise system projects: A theoretical and empirical investigation. International Journal of Advanced Computer Science and Applications, 16(6), 594–603. https://doi.org/10.14569/ijacsa.2025.0160658.